Help with the Memspire desktop app and browser extension.
Make sure the Memspire desktop app is running -- the extension only forwards conversations to it, it doesn't store them anywhere else. If you just installed an update, remove the extension and reinstall it rather than clicking Reload; a plain reload can leave stale state behind.
Nowhere but your own computer. The extension reads it from ChatGPT, Claude, or Gemini using your own logged-in session, and sends it only to the Memspire desktop app on the same machine (127.0.0.1). See the privacy policy for the full breakdown.
ChatGPT throttles bulk history requests, so large imports run in the background and can take a while. Use the Stop button in the panel to pause it, and Reset resume point if you want the next import to start over from the beginning.
Send us a message (or email support@memspire.com) with the address you registered with and what you need changed.
Send us a message and we'll get back to you. You'll get a tracking number so you can check on it any time.
Contact support